Common Questions
Frequently Asked Questions
Answers to the questions we receive most often from international travelers. If your question is not addressed here, please contact us directly via WhatsApp.
฿300 Engagement Credit
What is the ฿300 Engagement Credit?
Why do you charge a ฿300 activation fee?
Is the ฿300 refundable if I don't proceed?
When do I pay the ฿300 Engagement Credit?
General
Do you serve tourists in Bangkok?
Where are you based?
Do you work with hotels?
Can I suggest a new area or service?
Do you offer same-day support?
Shipping
What types of luggage do you ship?
How fast is same-day shipping?
Which countries do you ship to?
Do you offer door-to-door delivery?
Is my luggage insured during shipping?
Pricing
How is the shipping price calculated?
Are there any hidden fees?
How do I pay?
Can I get a refund if the service is not delivered?
Concierge Services
What is a Concierge Service?
How does Emergency Item Retrieval work?
Can you source items before I arrive in Bangkok?
What is the Administrative Fixer service?
Are Concierge Services available 24 hours a day?
Your question is not listed here?
Our team is available via WhatsApp 24 hours a day, 7 days a week, and will respond to any enquiry promptly.